Logo
Submit a request
Sign in
  1. doo
  2. Help for bookers & attendees

Help for bookers & attendees

You have questions regarding your booking via doo? Here you will find answers.

Booking

  • How can I change the details of an invoice?
  • Why did I not receive my booking confirmation?
  • What to do when the booking website is not working
  • Who is doo and why did I receive an e-mail from doo?
  • How to use access and promotion codes

Payment

  • What to do when there are problems with credit card payments
  • I have already made a bank transfer. When do I get the payment confirmation?
  • Which payment methods are available?
  • When is the deadline for my payment?
  • Why was my credit card charged by doo?
  • Possibility of making the payment at a later time

Cancellation and changes to your order

  • How do I cancel my booking?
  • Is my ticket transferable?
  • How can I make changes to my order?

Event

  • How to contact my organizer
  • Where to look event details up
  • Questions about the event
  • Is it required to print the tickets out?

Other questions

  • How to unsubscribe the newsletter
  • How can I delete my data from doo?

Answer not found?

  • Contact doo
doo
  • Impressum
  • Datenschutz
  • AGB
English (US) Deutsch