You can automatically send PDF tickets to your booker & attendees via doo if you want to use tickets for admission control on-site at the event.

1. Activating attendee tickets

In the settings of your event under "Tickets & Attachment" - "Ticket options" you can determine whether or not your bookers and attendees should receive electronic tickets after their successful booking.

By default this function is activated for new events. However, you can change this by selecting "No attendee ticket". If desired, you can also save these settings as default for future events by checking the corresponding checkbox.

Additionally, you can define whether the tickets should only be sent to the booker, or if they should automatically be forwarded to the attendees. If you choose the second option, the booking confirmation email that is sent to the booker will also be sent (like a blind copy) to all attendees that were registered with the booking. Please note that all tickets will be sent to all attendees - the option to send each attendee only his individual ticket is not yet available. If you select the option that tickets are sent to the attendees, the name and email address will automatically become mandatory questions on attendee level in the booking process.

In addition to the PDF tickets, doo also offers the option of displaying a link in the booking confirmation email, which the booker can use to save the ticket in his wallet. This function can be activated by doo for individual events on request - if you are interested, please contact your doo contact person or our Support Team and mention the ID of the respective event which you can see in your doo event overview.

2. Ticket design

If no individual ticket design is included in your doo package, the doo standard ticket design will be used for your event. The ticket is sent as PDF file in upright in DinA4 format and is attached to your booking confirmation emails. In addition to general information about the booking and event, your logo and the event address, an individual QR code is printed on the doo standard ticket. Here you can see exactly what the doo standard ticket looks like. 

As alternative to the doo standard ticket, we also offer individual ticket designs that can be created according to your corporate design requirements and, for example, can folded and used as name tags at the event. All information about individual ticket designs at doo can be found here.

3. Sendout of the tickets

If you have activated tickets for your event, the bookers (and depending on the settings also the attendees, see above) will receive the tickets after a successful booking, or in case of fee-based events after the successful payment, together with the booking confirmation email. The tickets are also available for download in the doo booking self-service center for your bookers.

If the automatic event reminder is activated for your doo account, your bookers will receive the tickets once again with the email reminder that is sent out four days before the event starts.

4.  Scanning the QR Codes at the entrance

At the event each attendee should show his ticket either on his smartphone or printed out on paper. The QR codes that are displayed on each ticket can be scanned by your on-site team with any QR code scan app via smartphones or tablets. You will be redirected to the doo check-in page, on which the attendee's data is displayed and you can check in the person with one more click. The ticket is then automatically validated and cannot be used again. The check-in option is only activated 24 hours before the event starts.

Validated tickets will be listed as "Checked in" in the Excel attendee list and the online attendee overview. That way you can monitor at any time during and after your event who actually attended. 

If an attendee forgot to bring his ticket, you can also access his booking via the online attendee overview and check him in manually. Here you can find all the information about the online attendee overview. 

We have collected detailed instructions and tips for a smooth on-site process in this article.