The doo booking process for fee-based events consists of three steps (ticket selection, registration data and payment method selection) - for free bookings the third step is omitted. Subsequently an email confirmation is sent out.
1. Ticket selection
On the event website, your bookers can select the desired type and number of tickets. The total invoice amount is automatically calculated and displayed below.
2. Attendee data
After the booker has confirmed his ticket selection by clicking on "Next", he is asked to enter the personal attendee and booker data you defined in step 3 of the event creation.
Only after all mandatory fields are filled out the booker can proceed. If it's a free booking, he just needs to confirm the booking terms (see 3.) to complete the booking and he is directed to the confirmation page (see 5.). If it's a fee-based booking he is directed to the next step where he can select his payment method (see 4.).
3. Accept booking terms
Accepting the booking terms by checking the respective box at the bottom of the page is mandatory to complete a booking. Please make sure to define your booking and cancellation conditions in advance to make them available and transparent to your bookers. Here you can read more about how to define your own booking conditions.
By default bookers can choose between the payment methods bank transfer, credit card (Visa/Mastercard) and PayPal. Via PayPal it is also possible to pay by direct debit or credit cards issued by American Express and Discover.
All payment methods comply with current regulations (including PSD2), to make sure that the transactions are secure for your booker.
4.1. Payment via bank transfer
After a person has completed the booking by clicking on "Purchase now", he will be directed to the confirmation page (see 5.). At the same time he will receive an email with a PDF invoice as payment request, which contains all information for the transfer to our bank account (email text: Request for payment with invoice).
Please note that seven days before the event starts "bank transfer" is automatically deactivated as payment method, so that it is still realistic that the booker's transfer is credited to our bank account in time and the tickets can be send out before the event starts. From then on, only the instant payment methods are available. If you would like to extend the period of bank transfer payments, accepting that some invoices may not be paid until after the event, please contact our Support Team mentioning the event ID in your message.
If a booker does not pay immediately, he will receive regular payment reminders from doo. The frequency of the payment reminders depends on the number of days until the event starts. The contact person of your doo account will be notified two days before the start of the event if there are still any unpaid bookings, so that you can decide on how to proceed with them. All information on how to handle bookings with pending payments can be found here.
As soon as the invoice amount has been credited to our bank account, the booker will receive an email confirming the receipt of payment - depending on the event settings - eventually with the respective ticket(s) attached (email text: booking confirmation).
4.2. Credit card payment
If credit card payment is selected a pop-up window opens and the booker is asked to enter his card details.
For security reasons, the 3D Secure process is activated for credit card payments: a code is sent to the mobile phone stored for the credit card, which must be entered in another pop-up window in order to complete the payment. If the 3D-Secure procedure is not yet activated for the credit card, this has to be done first. In this case, the system usually automatically redirects the user to the corresponding page of the credit card provider - depending on the bank, it may take several working days to activate the procedure.
After having successfully completed the credit card payment, the booker is redirected to the confirmation page (see 5.).
4.3. Payment via PayPal
If paying via PayPal, the booker will be redirected to a PayPal page after clicking on "Book now", where he can log in and complete the payment.
PayPal also offers bookers without an existing PayPal account the possibility to pay via direct debit or American Express and Discovery credit cards. After having clicked on "Create an Account" he can select the desired payment method and finalize the payment.
After the successful payment the booker is redirected to the confirmation page (see 5.).
5. Confirmation page
After a booking is successfully completed a confirmation page is displayed, by default with the link to the booker self-service center where the booker can review all information regarding his booking, the event and the booking conditions and download eventual documents such as tickets or invoices.
For more information about that booking portal please follow this link.
6. Email confirmation
Directly after a successful registration or payment, the booker will receive a confirmation email (email text: booking confirmation), eventually with payment receipt and ticket(s), sent to the email address he entered as booking contact person. If you would like to adjust the content of this email, please click here.
7. Reminder email before the event
By default, four days before the event, all bookers with active bookings will receive an automatic event reminder via email (email text: event reminder). If you activated tickets for your event, they will be attached to that reminder email. If you would like to deactivate the automatic reminder emails for your account please contact our Support Team.
Important: If you are working with manual approval of bookings, the booking process differs from the description above. You can find all information about the manual approval feature in this article.