Why did I not receive my booking confirmation?

After your booking you will receive a confirmation email. If activated by the organizer, this email contains a personal link to your doo booking portal, where you can view your booking data again and download documents such as tickets or invoices.

If you have not received an email after your booking, this is usually because the automatically generated confirmation email has been sorted out or blocked by your spam filter, a firewall or similar.

Please check:

• Was the e-mail filtered into your spam folder?
• Can you currently receive emails with this address? Is your e-mail inbox full?
• Make sure that emails with attachments are not blocked.
• Are you sure you entered the correct email address during the booking process? If not, please contact the organizer with your name, email address and, if available, your booking number so that they can look for your booking in the system, check and, if necessary, correct your information to then resend you the booking confirmation.