When do I use manual registration?
If you register an attendee manually:
- the payment either runs directly through you as the organizer or is handled by bank transfer via doo.
- you can adjust the ticket prices as you like by overwriting the displayed price during ticket selection.
- the booking will be approved directly, as far as it is a free booking.
- they will be included in the capacities of your event.
- their data is included in the booking overview and the list of participants.
- they will receive a reminder e-mail four days before the start of the event, just like regular participants.
You can use manual registration, for example, if:
- attendees register on site on the day of the event and pay the ticket price directly to you.
- attendees have already registered and paid with you and only need the ticket.
- you want to issue free tickets to internal employees.
- an attendee has registered for another event but was unable to attend.
- you have cancelled a booking at the request of an attendee and want to make a new booking for them with a different ticket selection.
- you want to make a test booking, e.g. to look at the ticket or the confirmation mail.
How do I book attendees manually?
To add attendees to your booking and attendee list, select the corresponding icon to the left of the three dots in the event overview or the "Manual registration" button in the event details. This will take you to the manual booking process, which is very similar to the one your attendees go through during regular online booking, but with some differences (see below).
If a contact has already been created in doo for the person you want to register (e.g. as part of a previous booking or through contact upload), you can also start the manual registration from the contact center. This has the advantage that the contact details such as name and email address are pre-filled in the booking process and do not have to be entered manually by you. To do this, call up the contact details page, click on "+ Add booking" at the bottom right, select the desired event and follow the booking process.
You can change the booking language by simply adjusting the URL at the top of your browser's address bar by replacing "event" with "veranstaltung" and "order" with "buchung":
Differences of the booking process to the regular booking
In the first step of the manual booking process, you see all ticket categories that have been created for your event - even those that are not freely accessible due to access restrictions or whose sales period has not yet started or has already ended. As an event organizer, you have access to all categories and can make bookings despite these restrictions.
In addition, you can freely set the ticket prices if you wish by overwriting the original price and then selecting the desired number of tickets.
The payment options available for manual registration are "Bank transfer payment processed via doo" and "Direct payment to organizer". Payment by credit card or PayPal is not possible for manual booking.
If you have selected "Own payment processing", you can decide in the third step whether the participant should receive a registration confirmation by e-mail. If you wish, you can also attach a payment confirmation. If you have activated tickets for the event, the tickets will be attached to the confirmation email.
If you select "Payment by bank transfer / purchase on account to doo", the participant will automatically receive a payment request of the corresponding event. It is important that you enter the complete data of the booker as well as the correct email address for manual bookings so that the invoice can be issued and sent correctly.
Manual bookings are added to the booking and attendee list like regular bookings and are included in the capacities. They are marked as "Manual" in the "Method" column in the booking overview, but are otherwise treated like regular attendees.
Chargeable bookings with payment method "Own payment processing", are not listed in the payout documents, because the turnover was not processed via doo.